Genesys Cloud
Provides a bridge between contact center analytics and routing data in Genesys Cloud, enabling conversational business intelligence through queue searches, conversation volume queries, call sampling, and voice quality metrics analysis.
9 stars
0 tools
Created Aug 2025
@makingchatbots/makingchatbots-genesys-cloud-genesys-cloud-mcp-serverAbout
Provides a bridge between contact center analytics and routing data in Genesys Cloud, enabling conversational business intelligence through queue searches, conversation volume queries, call sampling, and voice quality metrics analysis.
Categories
general
Installation
npm
npm install @makingchatbots/makingchatbots-genesys-cloud-genesys-cloud-mcp-server
Configuration
{
"mcpServers": {
"makingchatbots-genesys-cloud-genesys-cloud-mcp-server": {
"command": "npx",
"args": [
"-y",
"@makingchatbots/makingchatbots-genesys-cloud-genesys-cloud-mcp-server"
]
}
}
}